Refund policy

30-Day Money-Back Guarantee

We want you to love your Gracelight. If you are not happy with your order for any reason, you can request a return within 30 days of delivery.

How to start a return
Contact us through our Contact page with your order number and the reason for the return. We will reply within 24–48 hours with return instructions. We cannot accept items sent back without a return request.

Conditions
- The curtain and its accessories (remote, cable, hooks) must be returned in the original packaging and in good condition.
- Return shipping costs are paid by the customer unless the item arrived damaged or defective.
- Shipping Protection and Warranty add-ons are non-refundable once the order has shipped.

Damaged or defective items
If your curtain arrives damaged or defective, or the lights do not work, contact us within 7 days of delivery with a photo or short video. We will send a free replacement or issue a full refund.

Refunds
Once we receive and inspect your return, we will notify you and process the refund to your original payment method within 5–10 business days.